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StarPound for Contact Centers - Complete Open Source Contact Center Solution

Contact centers traditionally require a significant investment in proprietary hardware and software. StarPound for Contact Centers delivers contact center functionality in an open source environment.

StarPound for Contact Centers delivers:

• Integrated PBX
• Skills-based call routing (ACD)
• Built-in IVR creator with Voice XML and Asterisk IVR
• Computer-telephony integration (CTI) for agent screens
• Unified desktop
• Call recording and call monitoring 
• Web-based contact and collaboration with StarPound Live!

StarPound for Call Centers at Work: NexxLinx

NexxLinx (www.nexxlinx.com) is a Platinum Partner in the StarPound project. The company provides outsourced customer relationship management services to clients nationwide. NexxLinx offers inbound and outbound customer acquisition, retention, and optimization services through contact centers in North Carolina, Oklahoma, and New York.

As a Platinum Partner, NexxLinx is converting their campaigns to StarPound for Contact Centers. William Coffeen, NexxLinx COO says:

"StarPound gives us a roadmap for developing multi-channel campaigns that blend voice self-service IVRs and live agent interaction to provide the best customer service experience.  The business process modeling capabilities of StarPound Studio allow us to integrate customer data with our agent screens in real-time, develop new campaigns quickly, and refactor and reuse them for greater operational efficiency." 

Need More Infomation?

StarPound for Contact Centers is an open source application that is ideal for small contact centers. If you need hosting, commercial support, or customized features, StarPound Technologies can deliver the commercial services you need to grow your business. Please contact us using our information request form.

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